Price Gouge
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Use cases
Use case3 minUpdated 2026-07-04

Support automation

Price routine support drafts separately from policy-sensitive escalations, human review, and frontier-model evaluation.

Audience

Support and CX teams

Metric

Accepted draft cost

Sources

2 official links

Best default

Use cheaper models for repeatable first drafts, then escalate ambiguous, angry, high-value, or policy-sensitive tickets to frontier review or a human agent.

  • Measure cost per accepted draft, not cost per generated draft.
  • Fine-tune only after the support behavior repeats and evals are stable.
  • Keep frontier review for policy changes, refunds, risk, and unhappy customers.

Avoid

Do not replace quality gates with a cheaper model. Cheap drafts that require heavy rewriting can cost more than a smaller number of higher-quality escalations.